Returns & Exchanges
At Empire Copper, we take pride in the artisanal quality of our home goods and want you to be completely satisfied with your purchase. If your copper piece isn't a perfect fit for your space, we offer a 30-day return window for items in their original, unused condition.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Secure Packaging
Carefully pack your copper items in their original protective wrap and box to prevent dents or scratches during transit.
Ship the Item
Affix the provided shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of the tracking receipt.
Inspection & Refund
Once our artisans inspect the item for quality, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing